Return Policy for NIMZO
Thank you for shopping at NIMZO! We want you to be completely satisfied with your purchase. If you’re not, we’re here to help.
Returns
• Items can be returned within 30 days of delivery.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
• Custom or personalized LED lamps and decorations.
• Items purchased on clearance or marked as “final sale.”
Return Process
1. Contact Us: Email us at [Longemontinio@outlook.com] or use our return request form on the website.
2. Approval: Once your return is approved, we will provide a return shipping address.
3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method.
Refunds
• Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5-7 business days.
Exchanges
• If you need a different product, please place a new order and return the original item following the return process.
Damaged or Defective Items
• If your item arrives damaged or defective, contact us within 7 days of delivery for a replacement or refund.
If you have any questions about our return policy, feel free to contact us at [Longemontinio@outlook.com] or through our live chat support.
